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Step 'n Go is Changing Lives - One Step at a Time

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Frequently Asked Questions

  1. I’ve never seen the Step 'n Go before. Is it new?
  2. How does the Step 'n Go treadle system actually work?
  3. Is Step 'n Go easy to ride?
  4. Why are the two wheels in front?
  5. Does it easily climb hills?
  6. How fast can Step 'n Go travel?
  7. How good is visibility?
  8. Can you pedal backwards?
  9. Why is there only one size?
  10. How can so many people with different disabilities ride it?
  11. How can I transport my Step 'n Go?
  12. Is it easy to assemble?
  13. Why are there 4 speeds?
  14. Can you supply a custom adaptation for my specific needs?
  15. What are the Range of Motion Adjusters and how do I use them?
  16. What are the Variable Resistance Selectors and how do I adjust them?
  17. Is the Easy Seat comfortable? Why do you offer the Halo seat?
  18. How do I use the Quickstand?
  19. My child can’t squeeze a brake lever. Can the braking system be modified?
  20. Do riders have to wear a helmet?
  21. Has medical insurance ever paid for a Step 'n Go?
  22. How about Medicare or Medicaid?
  23. Has Step 'n Go ever been purchased by Service Organizations?
  24. It sounds good, but has it ever been tested?
  25. Explain your 60 Day Risk Free Trial.
  26. Can I try a Step 'n Go near me?

1.  I’ve never seen the Step 'n Go before. Is it new?

The Step 'n Go was actually patented in 1989, long before stairsteppers became popular. We’ve been diligently working on refining the Step 'n Go since 1992, using valuable feedback from riders, parents and professionals to create the current model available today. It may be the first time you’ve seen it but literally thousands have enjoyed the experience of riding a Step 'n Go.

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2.  How does the Step 'n Go treadle system actually work?

When people first see the Step 'n Go, they remark that it looks like a stairstepper-on-wheels which, in many respects, it is. But, unlike a typical stairstepper where both treadles will bottom out if you don’t keep stepping, the Step 'n Go’s treadles are connected together. The chain connecting the two treadles runs over a mechanism (under the transmission cover) which turns reciprocal motion into circular motion and powers the rear wheel. When one treadle goes down, the other automatically rises. This allows the rider to pick the pace and range of motion that’s most comfortable.

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3.  Is Step 'n Go easy to ride?

The Step 'n Go is very easy to learn and propel. The reciprocal motion of the treadles automatically accommodates the rider’s natural range of motion and the three-wheel design is very stable. Some riders transition to regular cycles because they were able to learn how to brake, shift and steer first on the Step 'n Go. For others the Step 'n Go is a “rocket ship to Mars”, providing all the fun and excitement of regular biking.

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4.  Why are the two wheels in front?

We utilize a steering system called Ackerman steering, the same as used on cars. It was originally invented to cure the problem of horse drawn wagons tipping over on turns. It is very stable, easy to use and allows a companion to walk alongside the Step 'n Go for assistance. It also lets the rear driving wheel follow around turns and not catch on obstructions.

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5.  Does it easily climb hills?

It certainly can, but it requires a little different technique than an ordinary cycle. You have to let your weight fall from foot to foot and take your time. For moderate hills, just select first or second gear. Because you don’t lose your balance at slow speeds, Step 'n Go just keeps on climbing. You can’t roll backwards due to the patented transmission design. For deconditioned or small riders who live in a hilly area we offer the choice of lower gearing to make hills easier.

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6.  How fast can Step 'n Go travel?

Sometimes in life its not how fast we can go but how easily we can move safely. The Step 'n Go is capable of moving along at speeds of 8-12 mph quite easily, although it’s a delight to ride at a speed comparable to walking and still be in control. There is a continuum between a rider’s ability and independence and the speed they feel comfortable riding. We suggest that riders not exceed their level of competence and be closely supervised if there is any question of safety.

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7.  How good is visibility?

Excellent. Because you’re standing up when riding Step 'n Go, you have a clear view over pedestrians – and you feel safe knowing that they can see you, too! It also positions the rider at eye level, an important factor in building self-esteem.

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8.  Can you pedal backwards?

Step 'n Go does go backwards – but not while you are riding it. The neutral button on the transmission cover pushes in to disengage the transmission, allowing you to turn the Step 'n Go around or back it out of a tight spot. When you’re ready to ride, just pull out the button to re-engage the transmission.

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9.  Why is there only one size?

Step 'n Go’s “one size fits all” design is perfect for both adults and children. The Step 'n Go is ridden in a standing position so everybody’s feet reach the foot pads. The handlebars and stem are fully adjustable for height. The adjustable seat is designed for use as a “bum rest” or while the unit is stopped.

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10.  How can so many people with different disabilities ride it?

Step 'n Go’s unique design lets you ride at the level you choose. Step 'n Go eliminates the difficult circular motion of a conventional pedal system and replaces it with a more natural up and down motion. You can take big, long steps, small half steps or uneven steps on the treadles - it doesn’t matter. The dependent treadles rise and fall in a uniform and consistent manner, producing power on the down stroke and automatically lifting the opposite leg for the next stroke.

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11.  How can I transport my Step 'n Go?

Step 'n Go is designed to let you take your fun with you, wherever you go! The cycle easily slides into the back of a small station wagon or hatchback car. Simply remove the 2 bolts on the steering column supports and fold the steering assembly back towards the seat. For a mini-van, just leave the steering assembly upright and fold the handles down. We have designed a roof rack to transport the Step 'n Go, however it requires a fair amount of strength to lift it up. We’re always exploring new solutions so give us a call.

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12.  Is it easy to assemble?

Your Step 'n Go will arrive almost ready to ride. All you need to do is attach the front axle and steering assembly to the frame and fasten the seat to the post. Complete instructions and all necessary tools are included. The tools come in handy for regular maintenance or adjustment of your Step 'n Go.

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13.  Why are there 4 speeds?

First speed is like the lowest gear in a car and makes it easier for the rider to climb hills or propel the Step 'n Go with less force. The highest gear will have more resistance and allow the rider to go further with every pedal stroke. Combined with second and third gear you will be able to choose exactly the power level you desire.

You can also think of the 4 speeds as levels of resistance. First speed is easier than second so that if you are using the Step 'n Go on a flat surface you can increase or decrease the resistance to match the rider’s strength.

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14.  Can you supply a custom adaptation for my specific needs?

The best solution is to call us to discuss your requirements. We can usually fabricate or create an affordable custom adaptation with off-the-shelf components in our well-equipped shop. You’ll see a few examples of adaptations we’ve built for others in the Adaptations and Accessories section.

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15.  What are the Range of Motion Adjusters and how do I use them?

The Range of Motion Adjusters allow you to dial in the excursion or step height of the treadles as well as adjust for the position of the chain attachment point on the selector. They can be set from as little as 4” to the maximum of 8”. You adjust them by loosening the small nut at the top of the adjuster and turning the knurled knob to increase or decrease the amount of threaded rod inside the body of the adjuster. The longer it is inside, the higher the step. Try to adjust the units equally in length, and remember to snug down the small nut.

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16.  What are the Variable Resistance Selectors and how do I adjust them?

The Variable Resistance Selector allows you to individually adjust the mechanical advantage of each treadle to accommodate diminished or differing leg strength. The closer the attachment point is to the front of the Step 'n Go the more mechanical advantage. It is adjusted by removing the ring cotter and pin and moving the adjuster to the desired position, then replacing the pin and cotter ring. The step height is then adjusted with the Range of Motion adjuster.

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17.  Is the Easy Seat comfortable? Why do you offer the Halo seat?

Yes, because it is designed to contact the iscials and not interfere with the pelvic bone. The Easy seat is used more like a “bum rest”, installed at an angle for leaning against. The butterfly seat has wide wings at the back and a very short horn, allowing a rider to support more of their weight on the seat but not have the horn obstruction a conventional bike seat would have. You can choose either seat as standard. We have found many riders with AMC prefer the Easy Seat, while Step 'n Go Cycles used in multi user situations often use the butterfly seat. Please ask us if you have any questions about which one to choose.

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18.  How do I use the Quickstand?

The Quickstand turns the Step 'n Go into a stationary stepper in seconds.  Place the Quickstand receivers over the rear axle nuts and flip the handle towards the cycle. Rock the cycle onto the roller and its ready to use, no tools required. The Step 'n Go will be held securely in place. The rear wheel rests on a machined roller, which features a centrifugal resistance unit and balanced flywheel. The speed of the rear wheel determines the amount of resistance, accurately simulating riding conditions. You can use the gears on the Step 'n Go to set the level of resistance required.

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19.  My child can’t squeeze a brake lever. Can the braking system be modified?

We understand the importance of being able to securely brake and are constantly developing exciting new alternatives. You will see a picture of the padded push brake on our Adaptations page, along with the Belly Brake, Paddle Brake and others we will add as we develop them. We are working on a Twist brake and a hydraulic brake button used by bicycle racers. Please let us know your requirements and we will be glad to offer suggestions.

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20.  Do riders have to wear a helmet?

We recommend that riders use a helmet when using the Step 'n Go as a cycle because accidents can happen no matter how careful you are. We suggest you visit a local bike store to select a helmet for an individual rider to get the best selection and fit .If you need helmets for your facility we would be happy to supply them in any sizes and quantity.

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21.  Has medical insurance ever paid for a Step 'n Go?

The Step 'n Go has been accepted by a wide variety of Insurance providers, including HMOs, individual Corporate Benefit Services, Blue Cross and Kaiser Permanente in various states, as well as the federal Champus program. We cannot guarantee acceptance by your insurer, however you will find a copy of a Letter of Medical Necessity a family wanted to share with others that was successful in obtaining coverage. Please check if prior approval is required and if there is anything we can do to help.

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22.  How about Medicare or Medicaid?

Not at the present time that we are aware of, but it has been purchased by various State agencies responsible for children and adult special needs. We continue to work towards being accepted, however it is a long process.

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23.  Has Step 'n Go ever been purchased by Service Organizations?

Yes, the Step 'n Go has been a popular choice by a variety of clubs because they realize the importance of exercise and the desire of kids to be able to do what their friends are doing.  Among those that have generously given of their time and funding are The Shriners, Variety Club, The Starlight Foundation, The Modern Woodmen, and local VFW chapters, just to name a few. In addition there have been locally sponsored bingoes, ball games, spaghetti dinners and raffles where it’s become a real community event. I can’t say enough good things about the kind and caring individuals that make up the membership of the clubs I’ve met. From both myself and all the kids you’ve helped - THANK YOU!

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24.  It sounds good, but has it ever been tested?

The Step 'n Go is being tested at the University of Vermont in the Biomechanics Dept. of Engineering, both as a post graduate research project as well as a research project funded by a NASA Space Grant. You’ll find a copy of the abstract in the Reports section. The studies led to the engineering students constructing a Human Powered Space Buggy, called the Mooncat, to compete in a National Engineering Competition at Marshall Space Center in Huntsville AL. The design was based on the treadle drive system used in the Step 'n Go. They came in sixth the first year and fourth the next. Who knows, maybe one day an astronaut with a disability may use a Step 'n Go on the moon!

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25.  Explain your 60 Day Risk Free Trial.

We want to be sure the Step 'n Go is going to work for you.  Oftentimes the only way to really tell is to try it. You may order a Step 'n Go with the adaptations you require. The Step 'n Go must be purchased, either by credit card, check or money order .Try the Step 'n Go in your neighborhood for up to 60 days. Be sure to save the shipping carton. If it does not meet your needs, we will issue a UPS call tag for pickup. Return it in the original box, in good condition (thank you) and upon return and inspection we will refund your purchase price and shipping costs.

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26.  Can I try a Step 'n Go near me?

We have Step 'n Go s all over the country, in homes, schools and clinics. Its possible there is one not too far from you. Most of our owners are delighted to share their knowledge with you and let you try theirs. We will check our database and call them first to make sure its OK (we’ll do the same for you) and then let you make arrangements convenient to both parties.

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Treadle Power, Inc.

800-648-7335 USA & Canada

6 Linden Terrace

Burlington, VT  05401-4928

General Information:

Sales / Customer Support: 

  info@stepngo.com

PHONE:  (802) 862-2980   Please send your questions or comments about this website to:

webmaster@stepngo.com

FAX:   (802) 864-6156

Copyright © 1999 Step 'n Go Cycles     U.S. Patent #4,828,284 & 5,451,070 & 5,507,377      Last modified: December 20, 1999

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